Retail - White Stuff

Fancy a change?

We have 115 shops and 37 concessions spread all around the UK, as well as shops and concessions in Germany.

Our shops range from teensy-tinsy stores nestled in fishing villages to contemporary buildings in bustling cities and shopping centres.

Each White Stuff shop in unique. With carefully curated collections. And wonderful, knowledgeable shop teams.

It’s the people that make White Stuff. And everyone says the people are great!

The reason I love working for White Stuff is the way the brand has an inclusive, family feel. Where you can be an independent spirt and help develop others, along with yourself. A Customer Host Supervisor is the bridge between management and the team. Along with my day-to-day tasks of running the store, my duties include commercial reporting, keyholding, being a role model with great customer service, and communicating our store’s performance. I really enjoy the variety. Helping my team achieve their goals, and learning along the way!

Phil

Customer Host Supervisor, East Anglia
Being a store manager at White Stuff gives you a lot of variety. You could be rolling your sleeves up getting stuck into processing a delivery one minute or using your creative flair launching the new collection the next. Not mention having fun with your customers. The White Stuff family has a great support network. It’s a place where you can develop your own skills and drive your business forward. The brand really does care, like how it gives 1% of its profit every year to charity. So when the opportunity came to join the brand, I snapped up the chance! If you’re the sort of leader who loves developing people and has a real flair for commerciality and being creative, then White Stuff is certainly the place for you.

Ed

Shop Manager, Midlands

Quarterly bonus opportunity
Staff Discount

Up to 50% off White Stuff clothing and accessories
Uniform

Generous clothing allowance every quarter
Healthcare cashplan

Claim money back on a range of everyday healthcare costs (incl. dental treatment and optical care) and access a range of wellbeing services (including access to a GP 24/7 and discounted gym memberships)
Paid Volunteering Days

We offer all staff the opportunity to take 2 days paid leave a year to undertake volunteering activities
Pension Contribution
Life Assurance & Group Income Protection
Subsidised Dental Insurance

Cover the cost of routine and restorative dental treatment with subsidised Bupa dental insurance

Depending on the role and location, the interview process may vary. But in general:

Customer Host & Customer Host Supervisor Roles:

Online applications are reviewed by the Shop Manager.
Shortlisted candidates may have a first stage telephone call.
All candidates will meet the Shop Manager in a face-to-face interview within the store. As part of this process you may be shown around the shop and asked how you might deal with certain situations. The purpose of this is to assess your understanding of the retail environment.

Shop Managers & Deputy Shop Managers:

Online applications are screened by the central Recruitment team.
Shortlisted candidates will have an initial telephone call with the central Recruitment team.
All successful candidates will then have a face-to-face interview in the shop with the line manager (for Deputy Manager applications this will be with the Shop Manager. For Shop Manager applications this will be with the Area Manager).
There may then be an additional face to face stage (e.g. a Deputy Manager may meet the Area Manager, or for a big store, a Shop Manager candidate may meet the Head of Retail).

All Deputy and Shop Manager interviews will involve a floor walk.

I am very grateful to be part of the White Stuff team. A day in the life of a Deputy Manager is a mixture of fun and challenges; from commercial decisions and action planning, to visual merchandising and coaching. The interesting thing is no two days are the same and I love that. It’s so rewarding constantly overcoming challenges and finding solutions. I started off as a Customer Host eight years ago, so my heart still lies with our customer and ensuring their experience is the best. We have a fabulous team here and we take pride in our customer service that we are well known for. Teamwork was absolutely essential in the positions I’ve had, and clear communication and expectations. I love working with so many different characters and it’s my job to develop and coach my team. My experience and skills as a Customer Host Supervisor gave me a solid base to prepare me for my new role as a Deputy. I get to see a much wider overview of the business and how commercial planning is key in setting ourselves up for success on a daily basis.

Jenni

Deputy Manager, Scotland