Who We Are

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed inhouse), intricate details, and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and likeminded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

Who You Are

You’ll be passionate about Retail and Fashion. You’ll have experience driving commercial success across shops and influencing teams. You’ll inspire others with your passion and expertise. You will be your true self and bring out the best in others too.

Primary Objective of the Job

Your focus will be on delivering business objectives and achieving budgeted sales by managing a Cluster of Concession shops. You’ll regularly visit, mentor, and lead each shop and hold accountability for their success.

You will report to the Concession Cluster Manager and work alongside them to maximise shop and regional results by driving KPI performance, customer experience, brand values, and culture alongside people management.

What You’ll Be Doing

Leadership

• Inspire, motivate and engage the teams within your stores and proactively manage their performance.

• Role model our brand values and behaviours and lead by example, including progressing your own personal development.

• Identify and manage risks through actions plans and the implementation of change and improvements.

• Support the Concession Cluster Manager to deliver the concession strategy and achieve business objectives.

• Promote an open and supportive culture within your stores, actively encouraging

innovation and feedback.

• Work alongside Head Office, Retail, Distribution Centre, and Customer Care stakeholders to ensure alignment and meet business needs. Communicate strategy, objectives and plans as appropriate, cascade updates to ensure teams hold the necessary knowledge, and report progress upwards.

Commercial

• Ensure all your shops are maximising their individual profit opportunities.

• Monitor and review data, implementing measures and actions to increase success.

• Oversee payroll and productivity for your stores, supporting to maximise their Pay to Sales.

• Oversee shop shrinkage and stock loss to ensure shops meet business targets, and action as improvement is needed.

People

• Hold strong and professional relationships within your stores, including regular shop visits and guidance.

• Oversee recruitment for your stores, ensuring that vacancies are filled effectively in line with our brand values.

• Engage with talent throughout your stores. Recognise and reward high or outstanding performance, while building action plans and providing support for underperformance. Work with individual CHS to support their continuous learning and development.

• Support your store teams with identifying and resolving any and all training needs.

• Maintain an understanding of wellbeing across your stores, coaching CHS to proactively support their team members and advising in specific cases.

• Collaborate with the People Team and your store teams to resolve any performance, conduct, or absence cases.

Shop Operations

• Hold accountability for the customer experience across all your stores. Act as brand ambassador to our pillars (Be Friendly, Be Valuable, Be Inspiring) and ensure your teams represent these throughout the Customer Journey.

• Ensure all stores are delivering agreed KPI’s - these KPI’s will focus on sales and cost control. You will need to demonstrate the ability to motivate the team to deliver these results.

• Oversee the processes, VM standards, security, Health and Safety, employment law, housekeeping within your stores, offering guidance and direction as required to meet brand standards.

• Oversee Visual Merchandising within your stores to ensure product layouts are maximising sales opportunities. Provide feedback and guidance on floor moves, promotions, product launches to ensure they represent guidelines. Act as representative, sharing best practice and feedback to your Concession Cluster Manager and the VM team.

Doing Good Stuff

• Living our Values, making sure these are alive within all your stores.

• Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.

• Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.

As a Concession Support Manager at White Stuff you will be entitled to an array of great benefits, some of which include:

• Quarterly bonus opportunity

• Up to 25 days holiday per annum plus bank holidays

• 2 extra (paid!) days off per year to volunteer in the local community

• 50% discount and a uniform per annum

• BUPA Medical and Dental Insurance

• Healthcare cash plan and Life Assurance

• Interest free season ticket loan

• Pension Contribution

We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.