White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented, and like-minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

This is a 12 month FTC Hybrid role with occasional travel to Head Office in London and our Customer Service Office in Leicestershire. Therefore, a reliable internet connection is required. You will be expected to attend our Leicester 2 to 3 days a week. Weekend and evenings will be worked from home.

Our operating hours are Monday to Friday 8am to 8pm. Saturday and Sunday 8am to 4pm. You will be scheduled to work within those hours.

Who you are:

A White Stuff Digital Customer Services Advisor is passionate about ensuring every customer has the best possible experience when contacting White Stuff.

What you will need:

• Experience in a previous social media customer service for a B2C brand, ideally in a retail environment.

• Confidence and experience in managing negativity on social channels and turning into positive.

• Experience of communicating with customers effectively via email and live chat.

• Excellent communication and interpersonal skills.

• Exceptional attention to detail.

• Cheerful disposition with a flexible and positive approach to work and others.

• To demonstrably promote the White Stuff brand, ethos, and values in a professional and friendly manner at all times.

Primary objective of the job:

As a digital customer service advisor, you will be responsible for communicating with our customers through our digital touchpoints in a timely and brand enhancing manner.

What you’ll be doing:

• Be a champion of Social Media Customer Service Channels within the team and working closely with Brand Team to respond to queries and foster positive engagement with customers.
• You will be the primary point of contact between our business and customers via our digital channels. These include social media, email, live chat and Trust Pilot.
• Supporting and advising customers who are placing orders, require information and styling advice.
• Dealing with any queries and complaints raised and resolving to a positive outcome.
• Supporting the Customer Service Department in the completion of administration tasks as directed by your line manager.

What we will offer you:

As a Customer Service Advisor at White Stuff, you will be entitled to an array of great benefits, some of which include:

• Annual bonus opportunity
• Up to 25 days holiday per annum, plus bank holidays
• 2 extra (paid!) days off per year to volunteer in the local community.
• 50% discount
• Subsidised BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Pension Contribution
• Ongoing training and development
• Relaxed and friendly working environment
• Vibrant team atmosphere

We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.