WHO YOU ARE
A Microsoft Excel expert, able to create and interrogate spreadsheets using V-Look Up’s, Macro’s, and Pivot Tables, you’ll have an operational bias and a tenacious eye for absolute accuracy in all aspects of your working persona. Articulate, upbeat, friendly, resilient, you will use these facets of your character to positively communicate to and where necessary influence senior stakeholders across the business.
Externally, your focus will be on managing successful delivery of products to customer B2B & B2C across a suite of providers who are both offering conventional services as well as dealing with established fast couriers.
You’ll be able to interpret multiple data sources, across a diverse supply base, control multiple outbound 3PL and Courier partners, as well as showing acumen to translate customs nomenclature to support compliance requirements for export trade with the EU through to transition to SASS in July 2021.
Your resilience will be a critical factor in your success, to satisfy the most demanding of requests during times of extreme pressure.
This position is an integral link between our internal teams and our external customers. The role therefore requires the holder to act as an ambassador for the business at all times. Recognising and responding to the needs of differing channels, Shops, Wholesale Partners, Concessions & Members of the international public.
With accountability for all outbound fulfilment B2C & B2B, you will facilitate all shipments by liaising with carriers and forwarders, creating shipping documentation and dealing with general enquiries via email and telephone. As with all logistics roles, you’ll understand the request for some flexibility in your availability, should emergency support be required outside of contracted hours Of course, you’ll be able to manage your own time exceptionally well. Demonstrating a proven track record of independent and remote working, whilst delivering to changing and urgent time lines.
PRIMARY OBJECTIVE OF THE JOB
Providing a First-Class Operational Delivery of all outbound shipments nationally and internationally.
Creating Excel Reports (You must already be an expert user before taking up the position)
Managing Internal and External Stakeholders
Manage and develop the process for the supply of goods, monitoring performance and conducting regular supplier performance reviews through KPI and SLA interrogation.
Customs Compliance (Classification, Duty Management, IPR & Bonded Warehouse compliance, Creation of T1 & Other documentation)
Returns Management – Either directly for store recalls or indirectly for B2C through Rebound Systems
WHAT YOU’LL BE DOING & WHAT EXPERIENCE YOU'LL NEED
Ensuring on time in full (OTIF) delivery of all outbound consignments to SLA/KPI
Working with our DC team to ensure accurate and timely dispatch & Intake of goods.
Report production and management (Predominantly in Excel)
Issue Resolution Ensuring each situation is dealt with through to resolution efficiently, professionally and in a timely manner. Where resolution cannot be found, ensuring timely escalation to the CFO
Reconciling courier invoices against – Weights / Dims / Mode of transport
Building data tables in preparation of July 2021 SASS transfer
Both external and internal relationships and communication
Dealing with non-standard issues
Compliance with International shipping, documentation and compliance regulations
Dealing with International customers from different cultures
IT System management and interrogation of master data
Continuous reconciliation of customs data & outbound inbound parcel data from multiple sources.
Processing and reconciliation of Duty & Tax documentation and reports, related to cross border trade (Outbound & Returns) to facilitate a customs compliant environment for White Stuff.
Producing and maintaining spreadsheet documents to evidence customs best practice, as well as performing direct update of HMRC & EU Customs records through entry or notification
Accountable for the completion of all export documentation and legal compliance
Analysing Customs MSS data to ensure correct HTS codes, Duty/Taxes applied, submitting C285 corrections, completion of C88 import declarations through customs portal as required
Maintenance of HTS Codes & Shipping Cost tables, in Microsoft NAV
Support Finance Team in the processing and management of Duty & Taxes
Indirect Representative Postings
Monthly Reconciliation of MSS Data & Intra EU Transits
Distance Selling – VAT Management
Duty Rate Reconciliation
Support as required across the department on various tasks as requested
WHAT WE’LL OFFER YOU
As Exports & Outbound Manager at White Stuff you will be entitled to an array of great benefits, some of which include:
Annual bonus opportunity
Up to 33 days holiday per annum
2 extra (paid!) days off per year to volunteer in the local community
Subsidised BUPA Dental Insurance
Healthcare cash plan and Life Assurance
Interest free season ticket loan