Customer Host Supervisor (12 hours)

Customer Host Supervisor (12 hours)

White Stuff - Southwold, GB

Part time

White Stuff is a multi-channel brand with a strong heritage and values. Established in 1985 we have now grown to over 130 shops and concessions in the UK and internationally, selling women’s, men’s and children’s clothing as well as beautiful accessories and home ware. Our original prints, intricate details and considered design touches reflect our personality and make us subtly distinctive.

We’re a sociable, talented and like-minded bunch here at White Stuff, proud to be part of such a great brand, and passionate about our customers. We believe people are at the heart of our business, so we’re committed to building and sustaining a sense of community and togetherness, where everyone feels like they’re part of something special.


ROLE SUMMARY


The Customer Host Supervisor role supports the team in ensuring we are leading the way in being a sociable retailer, through ensuring that our customers have the best experience in our shops.


This position leads shifts in the absence of management and will be 60% of the Customer Host responsibilities, and 10% of each of the following: Coaching, Communication, Coordination and Operational Support. Create Places;

  • Leading by example, and coaching others where needed, to make sure that our customers feel welcome and at home in our shops
  • Ensuring that the Product and Shop standards are excellent at all times in line with latest VM guide and directives
  • Coordinating the team to ensure the right zones or areas of the shop are covered Create Products;
  • Leading by example, and coaching others where needed, to make sure that our customers feel welcome and at home in our shops
  • Ensuring that the Product and Shop standards are excellent at all times in line with latest VM guide and directives
  • Coordinating the team to ensure the right zones or areas of the shop are covered
  • Championing customer service in store by having meaningful and memorable conversations with our customers
  • Assist management in creating a positive atmosphere in the shop which is focused on delivering results
  • Awareness, and communication to the team, of some of the shops Key Performance Indicators
  • Understanding our approach to Ethical Sourcing to be able to explain this to our Customers and the team


Benefits

As a Customer Host Supervisor at White Stuff you will be entitled to an array of great benefits, some of which include:

  • Quarterly bonus opportunity
  • 2 days (paid- contracted hours) per year to volunteer in the local community in addition to annual holiday
  • 50% discount and a uniform allowance is provided
  • BUPA Dental Insurance
  • Healthcare cash plan and Life Assurance
  • Interest free season ticket loan
  • Pension Contribution

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