Wholesale Administrator

Wholesale Administrator

White Stuff - London, GB

Full time

White Stuff is a multi-channel brand with a strong heritage and values. Established in 1985 we have now grown to over 130 shops and concessions in the UK and internationally, selling women’s, men’s and children’s clothing as well as beautiful accessories and home ware. Our original prints, intricate details and considered design touches reflect our personality and make us subtly distinctive.

We’re a sociable, talented and like-minded bunch here at White Stuff, proud to be part of such a great brand, and passionate about our customers. We believe people are at the heart of our business, so we’re committed to building and sustaining a sense of community and togetherness, where everyone feels like they’re part of something special.

We're searching for an efficient Wholesale Operations Coordinator with great accuracy & attention to detail to execute the end-to-end operational activities of the wholesale channel, ensuring that all business needs are met and that our customers and partners receive a first-class service and experience.


  • Ideally 2-3 years experience in a multi-channel business that includes wholesale
  • Strong numerical capability, accurate with good attention to detail
  • Strong Excel and MS Office skills
  • Proven analytical and problem solving skills
  • Ability to proactively manage workload, prioritising and delegating when necessary.
  • Excellent written and verbal communication essential
  • Strong team working skills, able to build positive cross-functional relationships
  • Lots of initiative and good decision-making skills
  • Candidate should be keen in progress their career in a growing company
  • Information completed to high level of accuracy


  • Run and check allocations per customers, ensuring 100% fulfilment
  • Raise stock shortfall issues with merchandising team
  • Create, manage and update delivery schedules for customers/partners
  • Manage timely shipment of stock to customers
  • Manage customers PO's and agree extensions where required
  • Send delivery schedules weekly to partners and directly to key customers
  • Run weekly reports for your assigned territory detailing KPIs on delivery status
  • Support JM on creating weekly invoice forecasts
  • Attend internal meetings relating to intake and stock
  • Allocate and manage in season orders
  • Liaise with Customers & DC on any special outbound requirements including booking in deliveries
  • Provide data enrichment to key customers
  • Onboarding new customers and ensuring timely set up with finance team
  • Upload and ensure accuracy of forward season sales orders
  • Implement end of season order changes (replacements, cancellations)
  • Send in accordance with business policy, order confirmations to customers/partners
  • Actioning returns ; providing authorisation codes for DC receipt to ensuring credit worksheet is updated
  • Track returns to ensure these are processed in a timely manner
  • Set up line sheets/order templates for partners
  • Place POS requirements for new customers and service POS demands in season
  • Support sales team during the sales campaigns


As a Wholesale Operations Co-ordinator at White Stuff you will be entitled to an array of great benefits, some of which include:

  • Hybrid Working
  • Annual bonus opportunity
  • Up to 33 days holiday per annum
  • 2 extra (paid!) days off per year to volunteer in the local community
  • 50% discount
  • Subsidised BUPA Dental Insurance
  • Healthcare cash plan and Life Assurance
  • Interest free season ticket loan
  • Pension Contribution


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