Explore our Leicester Distribution and Customer Contact Centre

Behind every great Shop is a dedicated Distribution Centre (DC)

Based in Leicester, our DC is the hub of our business operations where over 7 million of our products are received each year, sorted, quality checked and whisked off to our busy Shops and (eagerly awaiting) customers. Home to our Warehouse Operatives, Quality Control and Supply Chain teams the Leicester DC is paramount to the satisfaction of our customers. So much so, in fact, that all new HQ team members are given the opportunity spend a day with our DC colleagues as part of their induction to see our business operations behind the scenes and they are also invited to take part in the (very competitive) ‘Pick Challenge’.

We are committed to the development of our teams and rewarding their hard work and dedication.

We know that great results do not come without hard work, so we make sure we are able to reward our Leicester teams with a great working environment including their very own on-site ‘Learning Centre’ (which also doubles up as the perfect room for a party). Social events are in abundance at the DC with a monthly ‘Family Gathering’ sharing the latest business updates and presenting our ‘Colleague of the Month’ award. In addition to this we have various seasonal get-togethers including Christmas and Summer parties for all colleagues, family and friends to attend.

Sometimes our Customers can’t make it into our Shops to chat to us, but our Contact Centre teams are on hand!

Also based in our Leicester DC is our Customer Contact Centre (CC); home to our talented team of Customer Service Advisors who are on hand to support, delight and engage with our Customers whenever they need it. Handling almost 200,000 customer enquiries per year, it’s not an easy task, but our Customer Service Advisors are passionate and committed to ensuring a positive outcome for all our customers and will even spend time helping find and style the perfect outfit or gifts for loved ones.

Wherever we are, whether we’re designing, stitching or selling our clothes, we try to give something back to the places where we live and work.

That’s why we partner up with a local charity for the DC and CC and we hold fundraising activities throughout the year to support the brilliant work they do within our community. From bake sales to sponsored colour-fun-runs, there is always an opportunity to get involved in raising funds for a great local cause.

Interested in opportunities within our Leicester Distribution and Customer Contact Centre? Click here to view all current opportunities.

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