Facilities & Maintenance Manager

Facilities & Maintenance Manager

White Stuff - London, GB

Full time


This is a fast paced and varied role with responsibilities across several functions. The core role being overall responsibility for F&M and Health & Safety across a portfolio of 130+ shops and concessions in the UK & Internationally, but also and significantly overseeing our London head office.


With support of F&M Co-ordinator and Front of House coordinator you will manage all Head office and Retail Store Portfolio maintenance and provide a proactive and cost effective delivery to include the following criteria;

  • Reactive maintenance evaluation & response management.
  • Planned maintenance, procurement & contract management.
  • Utilities, procurement & contract management.
  • Store security including Emergency & Out of hours Procedures.
  • Compliance & Legal responsibilities.
  • Insurance Responsibilities & claims.
  • Store Performance – M&E.
  • Green Policy & energy efficiency.
  • Equipment evaluation & performance.
  • Contractor Approval & Evaluation
  • Overall responsibility for head office with support of FoH Co-ordinator
  • Management of front of house operations inclusive of busy post room and meeting room management
  • Liaising with our landlord and other third party contractors involved in the proactive management of an active working environment.
  • Budget and forecasting management
  • Overall management of company H&S policies, procedures, manuals and training across the estate, liaising with external H&S consultants as necessary, such that White Stuff adequately discharges it’s health and safety responsibilities within its shops, its distribution centre and the head office;


  • Proven ability to lead and proactively manage a small team in a dynamic and demanding environment.
  • Specific experience managing F&M functions across multiple sites and ideally within a retail environment.
  • Strong budgeting and performance evaluation skills
  • Experience managing a dynamic fast paced office and working with constantly changing priorities.
  • Experience overseeing health & safety matters across multiple locations, with good understanding of all relevant H&S laws, standards and practices.
  • Adaptable, determined and pragmatic with excellent communication and influencing skills
  • Strong organizational and planning skills
  • A robust proactive approach with the ability to meet timescales and deadlines.
  • Able to build rapport and form good working relationships

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